You have a special price valid through a specific date. Does that mean I have to be complete with my continuing education by that same date?
No. That date is just the deadline for enrollment only. All courses and course packages will set for an initial 90 days. After that, if you need additional time, just let us know. WE ALWAYS GIVE AS MUCH TIME AS YOU NEED AT NO ADDITIONAL CHARGE.
I need more than one 14-hour cycle of continuing education to get caught up. Do you have a special price for me?
Yes! Call us at 1-866-353-0180 or email us at firstname.lastname@example.org, and we'll give you a discount if you buy two 14-hour packages.
What is your Goof-Proof Guarantee?
This guarantee is for our CILB and PCCLB licensees. If you purchase a 14-hour package, a pre-configured or a Pick-Your-Own, and you leave one or more requirements out, you can make up those requirements at no extra charge. You don't have to worry about selecting the wrong package anymore!
I took 14 hours from you for my last renewal. Will the CILB (or PCCLB) give me credit if I take the exact same courses again?
Yes! We have students who like to take the same courses each renewal period, and they receive full credit.
I've logged into my user account and am trying to enroll for a course/course package, but the system is telling me I'm already enrolled for it. How do I enroll?
You probably took that course last time, and the record hasn't yet been archived. You can either call us or email us and tell us to remove it so you can enroll, or you can just click on "Enroll" next to the course you want on our Enroll/Sign In page and create a new account.
Do your course enrollment fees cover everything, or are there backend or hidden fees you'll hit me with later?
We don't surprise you with any backend or hidden fees. The price for a course or course package covers everything - customer service should you need us while you're taking the course(s), reporting of your hours to your licensing agency (if your licensing agency requires it) and mailing (or emailing) of your certificates to the address you provide once you're done.
What forms of payment do you accept?
We accept MasterCard, Visa, Discover and American Express.
If you already have a PayPal account, you can also pay using your bank account or whatever form of payment your PayPal account is set up for.We use Paypal to process payments, but you do not need a Paypal account to make payment.
Contractorsed.com uses PayPal to process course registration payments. I don't have a PayPal Account, and I don't want one. Can I still register and pay for courses with a credit card?
Yes. PayPal can process your payment securely even if you don't have a PayPal account. You will not be forced to open a PayPal account so that you can pay for the courses you take with Contractorsed.com.
If you already have a PayPal account, you can also pay using your bank account or whatever form of payment your PayPal account is set up for.
Does Contractorsed.com accept alternate forms of payment for courses?
If you don't want to pay online, you may pay for your courses with a money order, certified check or business check. Please e-mail us for more information regarding mailing a payment.
I am a Florida state-licensed certified/registered contractor. How many hours of continuing education am I required to complete?
All registered and certified contractors licensed by the Florida Construction Industry Licensing Board are required to complete 14 hours of continuing education during each renewal period (every two years). Of the required 14 hours, you must have (1) hour each of the following: workplace safety (WPS), workers' compensation (WC), business practices (BSP), advanced building code (ADV) and laws and rules (L&R). Additionally, general, building, residential, roofing, specialty structure and glass and glazing contractors must include a wind mitigation methodologies (WMM) hour as part of their 14 hours of continuing education.
Click here for more information on Florida Construction Industry Licensing Board continuing education requirements or register for classes to fulfill the Florida Construction Industry Licensing Board continuing education requirements.
How do I know if you have the courses I need to satisfy the requirements of my license?
At this time, Contractorsed.com offers board-approved courses for certified and registered contractors licensed by the Florida Construction Industry Licensing board and specialty contractors licensed by the Pinellas County (Florida) Construction Licensing Board.
We plan on offering courses for other licensees in other states, as well as expanding our course offerings within Florida in the near future. If we don't currently offer courses that satisfy your licensing requirements, please e-mail us with your contact information, what type of license you hold, where you're licensed, and we'll let you know when those courses become available.
Do you offer approved continuing education courses for Miami-Dade County contractors?
We do not currently offer classes that are approved for contractors who receive their only certification through Miami-Dade County (this does NOT include Florida state certified contractors). Contact the Miami-Dade Contractor Licensing Board for an approved provider list if your license is issued through the Miami-Dade Contractor Licensing Board.
I am a Pinellas County, Florida licensed specialty contractor. How many hours of continuing education am I required to complete?
Allspecialty contractors licensed by the Pinellas County Construction Licensing Board (PCCLB) must complete 14 hours of continuing education biennially (every odd year renewal).
Your 14 hours of continuing education must include at least one hour of each of the following: (a) specialized or advanced module course approved by the Florida Building Commission or the Board (b) workplace safety (c) business practices (d) workers' compensation (e) laws and rules regulating the construction industry (f) wind mitigation methodologies of license is held in the following categories: specialty structure or glass and glazing.
Click here for more information on Pinellas County, Florida continuing education requirements or registerfor classes to fulfill the PCCLB continuing education requirements.
How do I prove to the State of Florida Construction Industry Licensing Board/Pinellas County Construction Licensing Board that I have completed my continuing education requirements?
If you are licensed by the Florida Construction Industry Licensing Board, we will transmit a record of your completed continuing education hours directly to them as soon as your course is complete. Pinellas County Construction Licensing Board licensees must retain proof of course completion and provide it to the PCCLB when they renew their licenses. All students receive a certificate upon successful completion of a course.
Do you charge for replacement certificates?
Never! Replacement certificates are always free of charge.
Ienrolled and paid for a course, but I changed my mind about taking the course. Can I get a refund?
You can get a full refund if you request one within the first 30 days of your enrollment, provided that we have not yet reported your hours to your licensing agency. All requests for refund must be made in writing, and all approved requests will be processed and paid by whatever means you paid (i.e. if you paid by credit card your refund will be made through that credit card) within 14 days.
What do you do with the personal information you collect?
Any personal information that Contractorsed.com collects from you will not be shared with or sold to any third parties, except for, if applicable, what is necessary to electronically report your continuing education hours to the appropriate agencies and what is necessary to register you, maintain your registration and track your time and progress in each course. If this policy changes, you will be notified beforehand and will be given the opportunity to opt out. Please check directly with PayPal and your licensing authority for their privacy policies.
I have a question that you haven't answered here. How do I contact you?
We have a new, live chat feature that is available from 9 a.m. to 7 p.m. EST Monday through Saturday. Click the orange chat icon available on every page on our website to start your chat. This new feature is live, real-time interaction between you and our office. As an added benefit, you can have a transcript of our chat emailed to you so that you can reference it later.
You can also direct all questions and comments to email@example.com (we monitor and respond to e-mail until 11 p.m. 7 days a week), call us at 1-866-353-0180 Monday thru Friday, 9 a.m. to 5:30 p.m. EST or fill out a customer contact form on our Contact page.
Telephone hours: M-F 9 a.m. to 5:30 p.m. EST
Live Chat M-F 9 a.m. to 7 p.m. and Saturday 10 a.m. to 3 p.m.
Check the Contact Us page for special holiday and live chat hours.